Need To Return Something? Complete the this form and return with your return package. This form must be signed or return will be refused. You must write order number on outside of box and reship in a new unused box well packaged to prevent damage. We are not responsible for damage to items while in transit.

Helmet to Big? No need to return! There are other options to returning a helmet that is too big. You can request to have sizing foam sent to customize your helmet to fit. This easy process will take only a few minutes and give you a custom fitting helmet. This is available for Novelty Helmets only and should not be used for DOT or Snell Helmets.

Returns / Exchanges 

1. Returns/ Exchanges must be received by us at our location within 30 days of date of purchase to be accepted.  

2. All returns must meet the conditions of the return guidelines outlined on our website and include all product materials (warranty cards, instruction manuals). Any merchandise not meeting the return guidelines will not be accepted.

3. Any promotional merchandise or free merchandise must accompany the return or a charge for the value of the non returned merchandise will be deducted from your return.

4. Do not return your merchandise if your item has been used, smells of odor, or has damage of any kind as it will not be accepted for return or exchange. Your return must be sellable for full price to be accepted. Items not meeting all return criteria will be refused and returned to you at your expense.

5. We strongly urge all returns to be shipped by a carrier with a traceable tracking number and insured for the full value of the return. We are not responsible for any package while in transit to us. Items damaged in shipping will not be accepted and you will need to file a claim on the insurance you purchased to recover any loses or merchandise.

6. Do Not Re-Use our Shipping box: Package the return in a new box with sufficient packaging materials to prevent damage.  Returns received that have re-used our shipping box will not be accepted for return or exchange.

7a. Merchandise and Size Exchanges: Items can be exchanged for any merchandise on our site with no restocking fee. Please see store policies page for return conditions to ensure your item meets the return criteria. Please ensure the Order # and the words "Exchange" are visible on the outside of the box. A $10 reshipping fee will be charged to cover reshipping your return, plus a $4.75 return handling fee. All returns will be shipped standard ground shipping. Our low prices do not include reshipping of returns or exchanges, whereas, many companies build this charge into every product they sell, we choose to keep our prices low and only charge customers who return merchandise instead of every customer.

7b. All Other Returns (Does not apply to exchanges): Please allow approximately 30 business days, after we receive your item for return processing. Returns will be issued to the credit card originally used for your purchase less any return and/or restocking fees. Items originally Shipped with Free Shipping will be accessed a $10 Return Fee to cover initial costs of shipping. A 15% restocking fee is assessed to all returns in addition to any other fees outlined in our online return policy. Although we work hard to make returns ready for resale, some returns require extensive work and will be charged as follows: Helmet Manual Missing $7.00, Helmet manual retag fee $5.00, missing stickers $3.00, excessive cleaning (ie.Removal of hair, lint, etc..) $3.00. Returns that appear to have been used will not be accepted. Our low prices do not include reshipping of returns or exchanges, whereas, many companies build this charge into every product they sell, we choose to keep our prices low and only charge customers who need to return merchandise instead of every customer.

8. International orders: No returns, refunds or exchanges will be accepted for International Orders or addresses for any reason. INternational sales are all sales final. Do not return your item for return or exchange as it will not be accepted snd returned to you st your expense.

9. After return processing has been completed we will email you with results and your credit amount. Exchanges will automatically be reshipped and you will receive a new shipment confirmation notice once your exchange has been processed and is being re-shipped to you.

10. Damaged Goods/ Shipping Damage - Do Not Ship Back to US! You must retain all packaging and damaged goods in order for a claim to be filed and successfully completed. After receiving damaged goods please notify the driver if possible and email us at  support@bestcyclegear.com for instructions. Insurance claim processing varies by carrier and no reshipment or replacement will be made prior to determination of claim by the shipper or shipping agent.

11. Wiley X & Bobster Eyewear: A 20% restocking fee will be accessed for return or exchange on any Wiley X or Bobster glasses.